FAQ
Q1: Do you support Cash on Delivery (COD)?
A1: Yes, COD is available in our service areas. You can select this payment method at checkout and pay the courier directly upon receiving your package.
Q2: Where do you ship from? How long will delivery take?
A2: We ship all orders from China. Typically, it takes 2–3 weeks to receive your package after dispatch.
Q3: Will there be customs clearance issues?
A3: We handle all customs procedures for destination countries. Goods will only be handed over to DHL after full clearance, so you don’t need to deal with relevant formalities.
Q4: Can I get a tracking number for my order?
A4: Sure. We will send you the official tracking number right after shipment, so you can check delivery status anytime.
Q5: What should I do if I run into payment problems?
A5: Feel free to contact our support team immediately for any payment issues, and we will help you resolve them promptly.
Q6: What if the product I received is defective?
A6: Please contact customer service right away and provide your order details as well as photos/videos of the defective item. Per our return policy, we will arrange a free replacement or full refund.
Q7: Are your products suitable for new users?
A7: Definitely. Our products feature simple operation, ideal for beginners and deliver a great experience.
Q8: Can I pick flavors when placing an order?
A8: Yes. We offer a wide range of flavors for you to select at checkout. All flavors are finely crafted for a premium taste.
Q9: How many puffs does one device support?
A9: Total puffs vary by model and usage habits. On average, each device delivers around [X] puffs with long-lasting performance.
Q10: Do your products contain nicotine?
A10: We provide both nicotine and nicotine-free options. Nicotine content and strength are clearly marked on product pages for your selection.
Q11: How to cancel an order?
A11: Please contact us ASAP if you wish to cancel. Orders can be cancelled free of charge before shipment. Cancellation is not available once the package is dispatched.
Q12: Do you accept bulk orders? Is there a wholesale discount?
A12: We welcome bulk orders and offer exclusive discounts for large quantities. Send us your requirements including product models and quantities, and our sales team will provide a customized quotation.
Q13: How about the battery performance?
A13: The built-in battery lasts for the entire service life of the product. No recharging is required, perfect for daily use and travel.
Q14: Are your products eco-friendly?
A14: We prioritize environmental protection. Most of our packaging uses recyclable materials. We also encourage proper disposal and recycling via local waste management programs.
Q15: Can I place bulk orders with COD payment?
A15: COD is also applicable to bulk orders. Our team will confirm detailed delivery and payment rules with you in advance for large orders.
Q16: What are the rules for COD orders?
A16: COD orders follow the same shipping and after-sales policies as regular orders. Please ensure someone is available to sign for the package and complete payment on delivery. This service is only offered in designated regions.